Connect your B2B Customers directly to your ERP
Customer Portal Solution is built using power Apps portal and is integrated to their Dynamics Business Central system. It’s a unique customer facing platform connected with Business Central to securely share information related to customer orders, items inventory available, pending invoices, tracking dispatches and shipments etc. All related data from the Business Central system is fetch and displayed on the portal as per the customers’ requirements.
Case Studies
HEINEKEN
Improving Distribution Network For A Brewing Company In Vietnam, Heineken
Problem
- Overcame language barriers in the distribution network.
- Providing ERP access to 1,000+ sub-distributors was complex & costly.
- Managed orders, inventory, and payments across multiple Business Central tenants.
Solution
- Intelegain built a bilingual (English-Vietnamese) customer portal with Business Central integration, giving sub-distributors a platform to manage orders, inventory, and payments.
- A Dataverse database was implemented to manage multiple tenants and ensure accurate routing.
GLOBAL TRANSPORT SOLMIONS
Enabling Efficient Logistics Operations For GTS, Global Transport Solutions
Problem
- Enabling Efficient Logistics Operations For GTS, Global Transport Solutions
- lack of a streamlined interface for customers to view orders & place new ones
- Manage inventory across multiple vessels and warehouse locations
Solution
- Manage inventory across multiple vessels and warehouse locations
- Customer portal allowed customer to view all their existing orders and create new orders.
SEA PORT
Customized reporting and customer management for a US based seafood suppliers, Sea Port
Problem
- Lack of centralized platIorrn to streamline customer interactions
- Customers struggled to manage orders, track ship me., view invoices & payments. and access inventory details.
- Exporting reports in various formota watt major challenge.
Solution
- Customers could view and create orders, access real-time inventory. and export data to PDF or Excel for reporting.
- Intelegain built a custom Power Pages portal integrated with GTS's Busness Central ERP.
SM ELECTRONICS
Customer Portal With Business Central & CRM Integration For SM Electronics
Problem
- Ability to track customer orders in real-time.
- Time consuming process to place orders and confirm item availability.
- Visibility into product womonties, especially for mobile handsets.
- Fragmented experience across ERB and CRM systems.
Solution
- Intelegoin developed a customer-facing portal using PowerApps, integrated with SM's Business Central ERB and CRM systems.
- Custom Power Automate flows was employed to streamline workflows.
- The customized integration allow customer to frock tern womonty.
Testimonials
Our company designs and manufactures turnkey solutions enabling our clients to bring smart devices to market quickly.
We adopted the Customer Portal from Intelegain built on Business Central to help our clients get access to the ERP. It has helped them to place orders online, view invoices and payments, track dispatches and shipments.
Customer Portal for Business Central
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Get in touchFrequently Asked Questions
The Customer Portal for Business Central offers real-time visibility into:
1. Inventory Availability: Check stock levels and confirm item availability.
2. Order Status and Tracking: Track orders electronically, eliminating the need for manual updates.
3. Dispatch and Shipment Details: Monitor shipment progress for effective logistics planning.
4. Pending and Overdue Invoices: Gain insights into outstanding invoices for efficient cash flow management.
The Customer Portal for Business Central currently supports all the Editions of Microsoft Dynamics 365 Business Central.
While the default language for the Customer Portal is English, it can be customized to accommodate bilingual or multilingual requirements, ensuring a seamless experience for users worldwide.
Yes, the Customer Portal for Business Central enables you to submit critical order updates and attach relevant documents directly, streamlining the ordering process and improving efficiency.
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